CHEMFREE SYSTEMS INC.
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TOLL FREE NUMBER FOR THE USA AND CANADA 800-735-2831. FREQUENTLY ASKED QUESTIONS
1. How much maintenance is needed?
Actually, very little effort is needed. There are two moving parts in the entire system which means very little wearing out. The only two items that need replacement are the filters and the ultra-violet lamp.
2. How often must I change the filters and the UV lamp?
The lamp MUST be changed after 12 months at a cost of $40. We recommend that the filters be replaced after the machine has dispensed 1500 gallons. While the filters can last a bit longer, in order to insure a consistently high-quality water, it is better to follow this schedule. In some places the water quality is so poor that it may become necessary to replace them sooner. This is something to be aware of so check out the water quality prior to installation. Two quality filters should not cost more then $15 3. Is the controller designed specifically for a water vending machine To cut costs most companies use an off-the-shelf controller rather then a custom designed model, such as we do.
4. How soon after I pay will you ship my unit? Normally we are able to ship within 48 hours after receipt of funds. Custom configurations or special coin mechanisms may take a bit longer.
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Yes. We use 3 different mechanisms and each of them can be adapted to nearly every foreign coin. We must know in advance what coin or coins are to be used since it takes us 2 weeks to get the mechanism modified from the factory.
6. Can the machines be installed outside?
Since the entire case is made of stainless steel, aluminum or fiberglass, and the internal parts are made from non-corrosive materials, the units will not deteriorate with outside placement. The only part which might be affected is the decal. If it receives direct strong sunlight it may fade in time. Otherwise the entire machine can withstand the elements. It is not advisable to place any unit outside in cases of extreme cold. 7. How much does it cost to ship the unit?
This depends upon which model, how quickly you want it delivered and where it is going. We ship UPS, FedEx Ground, insured or by truck. We will need a zip code or postal code to give you an exact cost.
8. If Reverse Osmosis is needed can it be hooked up to the unit?
Very easily. If it is determined that RO actually is needed, then an estimate must be made of the amount of water that will be dispensed every day. This is important in order to buy the proper size tank and membrane. Installing the RO to our Model5000 will not take more then a few moments. The base cabinet is designed to fit under, and attach to, the machine and house the membrane and tank. It is most important to determine the contents of the feed water since pre-treatment may be necessary. We have a form which can be used to assess the water contents. Depending upon what is in the water, we may be able to add 1 or 2 specialty filters to remove the specific impurities and avoid installing an expensive RO unit entirely. Check with us first.
9. Do I need a coin changer or bill validator?
We feel that this type of equipment will cause nothing but problems for many reasons. The purchase of water from a vending machine is a PLANNED event. It is not done spur of the moment. The customer comes to the machine prepared to deposit whatever amount and type of coins needed to fill the container. Avoid problems and avoid unnecessary expense. Also, there are security concerns. Having a bill changer means there will be lots of bills in the machine. Thieves are aware of this so it makes a tempting target. Glacier Water operates 15,000 machines and does not provide them. Also, the changer MUST NEVER run out of change, which means more visits to the unit. Dirt, dust, heat and cold all affect this equipment and cause numerous service calls.
10. Can I eliminate the coin mechanism?
Very easily! We can wire the unit for you without charge. This way you can vary the prices in the event that you want to run a short-term special to attract people into your place of business, or give it away with a minimum purchase of other goods.
11. Can I add a meter? Yes, very easily. The cost is minimal and we can do it for you without a labor charge or you can add one later. 12. Do I need a multi-coin acceptor? It depends upon the price you are charging. It is best to make it very easy for the customer by starting out with a single denomination coin such as a quarter. It is easy to change later. 13. Why do you not recommend some of the "features" that some of your competitors offer? The main question that you have to ask yourself is, will it increase sales from the unit? The next questions is, will it cause extra maintenance and create service calls? As operators of our own equipment for over 17 years we have simplified the operation of the unit to avoid problems and make it very easy for the customer to buy the water. This is a PLANNED PURCHASE so they know exactly what coin or coins are needed. For other questions or concerns, or just more information, feel free to call us toll-free at 800-735-2831 or via email at watervending@comcast.net
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